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Our Policies

Shipping Information
At Edgar's Playful Palette, we are committed to providing you with the best service and ensuring that your custom artwork and commercial purchases are delivered to you in a timely manner. Custom artwork requires a 2-3 day processing time after final approval. Total shipping time including processing is 7-10 business days.
Refund & Exchange Policy

1. RETURNS & EXCHANGES. For items purchased online, returns and exchanges are accepted within 30 days of the delivery date. To initiate a return or exchange, please contact us at edgarsplayfulpalette@gmail.com to obtain a return authorization. Be sure to include the item's order number and your reason for the return or exchange. Returns or exchanges that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return or exchange.
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2. RETURN SHIPPING. Return authorization for items shipped in error, or items being returned/exchanged because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items that are being returned/exchanged for other reasons will be paid for by the customer.
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3. ELIGIBLE ITEMS. The following items: Clearance items, Final Sale items, Custom Products, and Gift Cards are not eligible for return/exchange. We reserve the right to refuse any return/exchange, at management's discretion, if the item being returned/exchanged does not meet the criteria set forth within this policy.
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4. CONDITION OF ITEMS. Except for items that were damaged when purchased, items may be "open box" but must be unused, undamaged, and complete with all original packaging.
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5. FORM OF PAYMENT. Refunds, if issued, will be issued in the original form of payment minus shipping and handling fees unless otherwise stated. If the original form of payment is unavailable, store credit may be issued at our discretion.
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If you have any questions about this return policy, please contact us at edgarsplayfulpalette@gmail.com

Product Warranty
We take pride in the quality of our custom artwork and commercial products. Our warranty policy covers the terms and conditions under which our products are guaranteed, ensuring that you can make your purchase with confidence. Save your email receipt and contact us within 1 year of purchase with pictures and we will do all we can to make it right.









